Heat Pump Repair in Troy, MI

Troy is an affluent Oakland County suburb north of Detroit with premium residential development and high expectations for HVAC service quality. Michigan winters require reliable heating year-round.

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Heat pumps provide both heating and cooling — when they fail, both functions go offline. A local heat pump repair contractor serving Troy and Oakland County handles issues specific to cold-weather operation in Southeast Michigan.

Troy is an Oakland County city of office parks and 1970s-era subdivisions: median year built 1977, about 58% predating 1980, 73% owner-occupied (ACS 2024). Natural gas heats about 89% of homes. Larger colonial-style homes often have long duct runs to second-floor bedrooms, so complaints about uneven upstairs heating are common, and some homes use two furnaces or zoning. Many original furnaces from the 1970s and 1980s have already been replaced once, and the replacements are now aging, so repair calls frequently involve failing igniters, inducer motors and control boards on 15- to 20-year-old equipment.

Heat Pump Problems We Fix

Common heat pump failures: reversing valve problems that prevent switching between heating and cooling, refrigerant leaks, defrost board failures that cause ice buildup on the outdoor unit in cold weather, compressor issues, and auxiliary heat problems. Heat pumps in Southeast Michigan work harder in cold weather — defrost cycles and auxiliary heat are important in our climate.

Heat Pump vs. Furnace in Oakland County

Southeast Michigan's cold winters push heat pumps to their efficiency limits at low outdoor temperatures. Below around 35-40 degrees, heat pump efficiency drops significantly and auxiliary or emergency heat carries the load. If your heat pump is running but not keeping up in cold weather, the auxiliary heat source may be the issue.

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Serving Troy and Oakland County — fast response before the cold sets in.

Call (989) 607-1707

This content is reviewed by the Michigan Furnace Repairs editorial team and informed by licensed-contractor sourcing, manufacturer documentation, and established industry standards for furnace repair. Read our editorial standards.

95%

minimum AFUE efficiency required in northern states starting January 1, 2028

Source: HVAC Project Cost, 2026 furnace regulation coverage

~$4,500

estimated 20-year gas savings from upgrading an 80% AFUE furnace to a 95% AFUE model

Source: HVAC Project Cost, 2026 furnace replacement guide

Frequently Asked Questions

Why is my heat pump running but not keeping the house warm?

In cold weather, this is often the auxiliary or emergency heat not engaging when it should, since heat pump efficiency drops significantly below roughly 35-40 degrees outdoor temperature. It can also point to a refrigerant leak or a failing reversing valve. We check the auxiliary heat circuit first since it's the most common cause in Southeast Michigan's climate.

Why is there ice building up on my outdoor heat pump unit?

Some frost is normal in cold, humid weather, and the unit should periodically run a defrost cycle to clear it. Heavy ice that doesn't clear on its own usually means the defrost board or a related sensor has failed. Running the unit with heavy ice buildup for an extended period can damage the compressor, so it's worth having it checked promptly.

Do heat pumps work in cold Midwest winters?

Yes, but efficiency drops as outdoor temperatures fall, which is why most systems in Southeast Michigan pair a heat pump with an auxiliary or backup heat source for the coldest days. If your heat pump seems to struggle every winter rather than only on the coldest days, that's usually a sign of a problem rather than normal behavior.

What's the difference between repairing a heat pump and repairing a furnace?

A heat pump is closer to an air conditioner in its components — it has a compressor, refrigerant, and a reversing valve that switches it between heating and cooling. A furnace burns gas and has an entirely different set of parts: igniter, flame sensor, heat exchanger. Diagnosing a heat pump problem requires refrigerant-side knowledge, not just combustion knowledge.

Not Sure If You Have a furnace repair Problem?

Many homeowners aren't sure what they're seeing. We put together a straightforward guide to the warning signs that are worth taking seriously.

See Our Maintenance Guide

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